Holiday Closure Notice: Smartbox Sydney and Melbourne offices will close from 20 December 2024 to 6 January 2025. We’ll monitor enquiries during this time and respond as promptly as possible. Happy holidays!

Smartbox FAQs: A Guide for Mobile Storage

The Smartbox Storage Facility

Where is the Smartbox storage facility?

Our Smartboxes are stored at our clean and secure storage facilities:

Smartbox Sydney Warehouse:
Roberts Distribution Centre, Unit 7A / 81-85 Roberts Road,
Greenacre, NSW 2190

Smartbox Melbourne Warehouse:
2-6 Lionel Road, Mt Waverley, VIC 3149

What are Smartbox’s open hours?

Sales and Customer Service team:

Open Monday to Friday: 7am – 5pm
Open Saturday: 9am – 1pm
Closed on Sunday and public holidays

Sydney Warehouse Hours: (Advance booking required)

Monday to Friday: 7am – 4.30pm
Saturday: 8.30am – 12pm
Closed on Sunday and public holidays

Melbourne Warehouse Hours: (Advance booking required)

Monday to Friday: 7am – 4.30pm
Saturday: 8.30am – 12pm
Closed on Sunday and public holidays

What happens when I am ready to leave storage?

Simply contact our operations team and we will arrange re-delivery of your Smartbox. You also have the option of taking advantage of our unloading service or emptying your Smartbox on site at our secure warehouses.

How long can I have my Smartbox stored for?

We can take care of your Smartbox for as long as you like. It will be locked in our secure storage facility until you need it back.

Do I need ID to enter the storage facility?

You need to make an appointment with Smartbox to enter the storage facility to retrieve or add items into your Smartbox storage module. You will be asked for ID so we can ensure your belongings are not accessed by an unauthorised person.

Does Smartbox storage units have CCTV?

Yes! There is 24/7 coverage so your personal items are protected.

Accessing Your Smartbox

How can I access my Smartbox?

Accessing your Smartbox at our warehouse is easy and free. Just give us a call in advance with 2 working days’ notice, and we will arrange for your unit to be available for access at our warehouse within business hours.

We will require at least 2 weeks notice when having the unit brought to your residence for access (this may incur a varying fee based on your proximity to our warehouse).