The Smartbox comes in a fully covered, lockable aluminium trailer (similar to a house-moving truck). This ensures the Smartbox and your belongings inside are fully protected from all weather conditions and secure while parked at your home. We’ll lock the Smartbox trailer with padlocks, a tow ball lock and one wheel clamp on the trailer.
You have up to one day (24 hours) to pack your Smartbox. When you are ready, contact us and we’ll come and collect it.
You lock your Smartbox with padlocks (purchase from Smartbox or supply your own) and keep the key. You are the only key-holder.
Accessing your Smartbox storage unit
There are two easy options for accessing your Smartbox:
We bring your Smartbox storage unit to you.
We can deliver your full Smartbox to your place so you can access it (a delivery charge will apply for this service).
You contact us and arrange a time to have your Smartbox delivered.
We will require your name, your account password and proof of identity to deliver your Smartbox to you.
You will require your padlock keys to unlock your Smartbox.
You have up to 24 hours to access your Smartbox before we collect it and take it back to our secure warehouse.
You come to us and access your Smartbox in our customer access SmartBay.
You contact us (please give at least 24 hours notice) and arrange a time to visit your Smartbox.
We will need to see proof of your identity and password.
Your Smartbox will be parked in our dry, well lit unloading area (‘SmartBays’).
You will need to bring your padlock keys to unlock your Smartbox.
The Smartbox storage facility
Are modern, secure storage facilities located in Sydney and Melbourne, which under 24 hour security monitoring and protection.
Excellent service, efficient operation. Good communication throughout the whole process. Would definitely reccommend them to anyone looking for storage options.
CHRISTINE KNUTSON, 09 April
A great company very excellent customer…
A great company very excellent customer service
Melissa Raad, 02 April
Friendly and punctual service
Friendly and punctual service. Thanks
Raffaele Condello, 02 April
Best short term storage facility servicing the Inner West of Sydney
I needed a fast storage solution in a hurry and, after conducting a google search, came across Smartbox who were more than willing to accommodate my storage needs at very short notice.
Communication was fast, friendly and easy and i was given all the information i needed to make an informed choice from their storage options that suited my requirements.
I would highly recommend John Stanton and his team of professionals to anyone seeking a quality, secure and affordable temporary storage solution!
Caitlyn Von Korff, 23 March
So happy with our entire experience…
So happy with our entire experience with Smartbox, from first (prompt) call back with Kaylene to the on-time delivery from Mike. Very competitive rental fees and the box was extremely clean. Highly recommend!
Ms Kate Douglas, 17 March
Brilliant, brilliant service and experience!
The crew was helpful from pickup, through the 12 months storage, and then ultimate drop off at my premises. The whole process was simple and straightforward, no surprises, and my delivery guy in Melbourne was just so accommodating with lots of helpful advice beforehand. Thanks, Rod!
Will I use Smartbox again? ... absolutely!
Kerry Tillison, 06 March
Great service on short notice
After lots of issues with other similar services I was able to book with SmartBox with just 24 hours notice, and they were able to work around my local parking restrictions.
Absolutely stellar service, super responsive communication, friendly staff, managed to fit everything I had into the one unit which was quite large despite being one of the smaller options.
There's not a single bad word I could say about them.