The Smartbox comes in a fully covered, lockable aluminium trailer (similar to a house-moving truck). This ensures the Smartbox and your belongings inside are fully protected from all weather conditions and secure while parked at your home. We’ll lock the Smartbox trailer with padlocks, a tow ball lock and one wheel clamp on the trailer.
You have up to one day (24 hours) to pack your Smartbox. When you are ready, contact us and we’ll come and collect it.
You lock your Smartbox with padlocks (purchase from Smartbox or supply your own) and keep the key. You are the only key-holder.
Accessing your Smartbox storage unit
There are two easy options for accessing your Smartbox:
We bring your Smartbox storage unit to you.
We can deliver your full Smartbox to your place so you can access it (a delivery charge will apply for this service).
You contact us and arrange a time to have your Smartbox delivered.
We will require your name, your account password and proof of identity to deliver your Smartbox to you.
You will require your padlock keys to unlock your Smartbox.
You have up to 24 hours to access your Smartbox before we collect it and take it back to our secure warehouse.
You come to us and access your Smartbox in our customer access SmartBay.
You contact us (please give at least 24 hours notice) and arrange a time to visit your Smartbox.
We will need to see proof of your identity and password.
Your Smartbox will be parked in our dry, well lit unloading area (‘SmartBays’).
You will need to bring your padlock keys to unlock your Smartbox.
The Smartbox storage facility
Are modern, secure storage facilities located in Sydney and Melbourne, which under 24 hour security monitoring and protection.
Thank you for the helpful, friendly and professional service from everyone at Smartbox, much appreciated.
Sally, 01 October
Brilliant, fast and reliable service!
Had a fantastic experience with smart box! The 3 men who helped me out of Epping into Meadowbank were reliable, fast and extremely helpful! I’d recommend to anyone! Loved it :) thanks team!
Cameron Boxall, 01 October
Quick and efficient process
Quick and efficient process. The operations team were a pleasure to deal with. The guys that helped unload my items were professional and efficient. Would recommend.
Chloe , 24 September
They were great, I cannot complain. Tanya was extremely caring considering my issues with moving and helped everywhere she could. I would highly recommend them because they do look after their customers.
Dave Thorne, 18 September
Excellent service for storing or…
Excellent service for storing or moving. Great communication, great rates. Will definitely use again.
Joe STANTON, 17 September
Right from first phone call great…
Right from first phone call great customer service from Tanya, don’t go anywhere else, highly recommended. 👍
SD , 15 September
Very friendly and warm service by…
Very friendly and warm service by George and compassionate and understanding of my circumstances and situation it was a huge help and not add on to my financial stress but gave me more time to make a payment.
I would definitely rent a smartbox again in future if it was needed I love the convenience of having it delivered parked when you’re ready to off load or unload doing so at your own pace and time makes it so much easier and less traumatic